1. General terms
1.1. You may return or exchange goods within 14 days of receipt, in accordance with the Law of Ukraine "On Protection of Consumer Rights".
1.2. Goods are accepted for return in the same condition in which you received them: with all of the seller's markings intact and without traces of installation or disassembly (apart from the inspection described in section 3).
2. Used parts specifics
2.1. Most of our goods are used (second-hand) parts. Their actual condition, including traces of service, is shown in the photos on the product page. Traces of use visible in the photos at the time of ordering are not a defect and not grounds for a claim.
2.2. We recommend inspecting the shipment at the carrier's branch upon receipt. Damage caused in transit is recorded in the carrier's report immediately upon receipt.
3. Warranty requirements for installation
3.1. Auto parts are technically complex goods: a part's operability and its compatibility with a specific vehicle depend on correct installation.
3.2. To consider a claim about a part's operability, we need confirmation that it was installed by a professional service station: a work completion report or another document with the station's details, the date and the work performed.
3.3. Electrical and electronic components (control units, sensors, alternators, etc.) must be checked by a specialist before installation. Failures caused by incorrect connection or incompatibility are not covered by the warranty.
3.4. Before ordering, we recommend verifying the part against your vehicle's VIN — include it in the order comment and we will check compatibility.
4. Part testing service
4.1. Parts (especially electronics) are often ordered to find out whether they are the cause of a vehicle's fault. Please note: installing a part on a vehicle constitutes use of the goods, so such a return does not fall under the unconditional return described in section 1.
4.2. For these cases we offer a separate arrangement — testing the part on your vehicle: you tell us about it before the order is confirmed and pay the full price of the part. If it turns out the fault lies elsewhere, you return the part within the agreed period and we refund its price minus a pre-agreed testing fee and shipping costs.
4.3. The fee and the testing period are agreed when the order is confirmed and recorded in correspondence. Without such a prior arrangement, the return of an installed part is handled under the rules of section 3.
5. How to arrange a return
- Contact us within 14 days of receipt: by phone, Viber or Telegram (see the "Contacts" page). Describe the reason for the return and attach photos if needed.
- Agree the shipping method with us. The return shipment is arranged via Nova Poshta ("Easy Return" service) or another agreed method — the return is free for you.
- Send the part back in the same condition and completeness, preferably in the same packaging.
6. Refunds
6.1. The money is refunded after we receive and check the part — within 7 days, to the card or account the payment came from, or by another agreed method.
6.2. A prepayment for an order that was not fulfilled through the Seller's fault is refunded in full with no additional conditions.
7. Exchange
If a similar part is in stock, an exchange is possible instead of a refund — by agreement. Any price difference is compensated by one of the parties.
8. Questions
If you are unsure whether these terms apply to your situation, contact us — we will help you sort it out. The full terms of sale are set out in the Public offer.